Return Policy

If you need to cancel a shipment before it has been collected, please contact Brozelonvex immediately. Cancellation requests must be made before the scheduled pickup time to be eligible for a full refund.

Refunds may be available for cancelled services that have not yet been processed. Once a shipment has been collected and is in transit, cancellation may not be possible, and refunds will be evaluated on a case-by-case basis.

If a delivery fails due to incorrect address information provided by the sender, additional fees may apply for redelivery. We will make reasonable efforts to contact the recipient and arrange for successful delivery.

If your shipment arrives damaged, please contact us immediately with photos and documentation. Claims must be filed within 48 hours of delivery. We will investigate the claim and work with you to resolve the issue.

In the rare event that a shipment is lost, we will conduct a thorough investigation. If the shipment cannot be located, we will work with you to determine appropriate compensation based on the declared value and insurance coverage.

Refund requests are typically processed within 5-10 business days. The refund will be issued to the original payment method used for the transaction.

For questions about returns, cancellations, or refunds, please contact us at admin@brozelonvex.world or call +61 3 9525 8872. You can also visit our contact page for more information.